Glatt Consulting, LLC Executive Consultant and owner Tom Glatt, Jr. will speak on Selecting and Executing the Right Business Model at CU Conferences’ Reaching Your Members In The 21st Century conference. The conference is scheduled for November 7 – 10, 2011 and will be held at the Riviera Resort in Palm Springs, California.
“Not for profit, but for service” is a common credit union refrain. Though a guiding statement for many a credit union, for most the definition of “service” has never been clearly spelled out. It exists as a vague, abstract concept ultimately left to be defined by either the person delivering the service, or by the person receiving it. Service, then, can mean great rates, great locations, great people, great hours, all of the above, or none of the above. Without definition, “service” as a guiding principle is meaningless and impossible to deliver. To ensure that members receive consistent “service,” credit unions need to first define what it means, and to do that requires an understanding and selection of an appropriate business model. In this session we will discuss three core business model concepts, how each one drives to a specific and clear definition of “service,” and which may be right for your credit union.
Conference details available at: http://www.cuconferences.com/11Reach/default.htm
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Media Contact Information
Jennifer L. Glatt
Glatt Consulting, LLC
Tel: (888) 217-5988
Fax: (888) 217-5988