From notable increases in the count of COVID-19 infections to just as notable decreases in interest rates and economic activity nationwide, there is a lot for credit union leaders to be stressed about - and it doesn't look like things…
Are you like most credit unions? Do you have some aspiration to be your members' "primary financial institution?" How are you doing? If our experience with credit unions across the country is a reliable proxy, our guess is that you…
Trust. Trust is so important to organizational success. Trust is what teams are made of. Why is it, then, that trust is so hard to understand, build, and sustain? I think I know the answer. What I've come to appreciate…
Since 1995 I have worked with hundreds of credit union leaders on various aspects of organizational strategy (thousands if you count conferences, schools, and workshops... but who’s counting?). Over that same time period my strategic recommendations have evolved. New regulations…
