Is it possible that the US Postal Service could have driven itself to become the engine behind all US digital communication? Perhaps with the right context. Read Tom Glatt's latest CUinsight post for more.
“Context Matters” on CUinsight
Read “Hating On Your Selfie” on CUinsight
Tom Glatt, Jr's most recent CUinsight article "Hating On Your Selfie" is now online. The article suggests credit unions possess a distorted sense of how members actually perceive credit union service.
Yee Haw! Last Call!
I don’t mind pointing fingers. I was flying back from a conference last month and, while waiting for my connection in Charlotte, stepped in to Phillips Seafood to grab a late bite to eat. I was two bites into my…
Read “Yee Haw! Last Call!” on CUinsight
Tom Glatt, Jr's most recent CUinsight article "Yee Haw! Last Call!" is now online. The article outlines the precarious position credit unions holding on to “service” as a brand value proposition face any time employees interact with members. Article Excerpt Credit unions…
Is Sally Killing Credit Union Service Consistency?
Originally published February 21, 2013 on CUinsight.com. The rise of national chains, whether retailers or restaurants, lead some to bemoan the loss of local alternatives. A Walmart/Starbucks/Applebees heads into town, steamrolls locally-owned competitors, and everyone is worse off, or so…
