Read “Yee Haw! Last Call!” on CUinsight

CUinsight

Tom Glatt, Jr's most recent CUinsight article "Yee Haw! Last Call!" is now online. The article outlines the precarious position credit unions holding on to “service” as a brand value proposition face any time employees interact with members. Article Excerpt Credit unions…

Is Sally Killing Credit Union Service Consistency?

CUinsight Service Consistency Article

Originally published February 21, 2013 on CUinsight.com. The rise of national chains, whether retailers or restaurants, lead some to bemoan the loss of local alternatives. A Walmart/Starbucks/Applebees heads into town, steamrolls locally-owned competitors, and everyone is worse off, or so…