Owners, Members, Customers… Is There a Difference? Does it Matter?

A few years ago a credit union made a decision to charge its members monthly dues which set off a fair amount of industry discussion and commentary at the time. It does not appear that this credit union maintained the…

CU Health: Catching Up with Mike Lawson

We recently shared an update on credit union health and performance with Mike Lawson over on CU Broadcast. We're pleased to share it out. Watch below, or at https://www.cubroadcast.com/episodes/1086-glatt-consulting-shares-latest-quarterly-stats-from-its-credit-union-industry-healthscore  -- Source Image by Csaba Nagy from Pixabay 

Why your Board Doesn’t Need to Look “Just Like” Your Members

A common thread weaving its way through credit union governance discussions of late is the suggestion that a board must look like its membership. The premise is that a board must reflect the diversity of its membership (a mix of…