Ray Ozzie, formerly Microsoft's chief software architect, once famously said: Complexity kills. Complexity sucks the life out of users, developers and IT. Complexity makes products difficult to plan, build, test and use. Complexity introduces security challenges. Complexity causes administrator frustration.…
Is it possible that the USPS could have driven itself to become the engine behind all US digital communication?
Is it possible that the US Postal Service could have driven itself to become the engine behind all US digital communication? Perhaps with the right context. Read Tom Glatt's latest CUinsight post for more.
Why does the number of credit unions continue to decline at a constant pace quarter after quarter? Institutional "health" issues. Join GC's Tom Glatt, Jr. for an in-depth look at credit union industry health at the 2014 National Director's Roundtable Conference.
Tom Glatt, Jr's most recent CUinsight article "Hating On Your Selfie" is now online. The article suggests credit unions possess a distorted sense of how members actually perceive credit union service.