Org Structure: Adapting The Porter Value Chain

In 1985, Harvard professor Michael Porter authored a landmark book entitled “Competitive Advantage.” The book’s subtitle was “creating and sustaining superior performance.” The first two chapters hit hard, introducing a unique categorization of business and a new way to look…

Kill The Credit Union Org Chart: Revisited

Sample Credit Union Value Chain

In 2011 we published a post titled "Kill the Credit Union Org Chart" that continues to drive a substantial amount of site traffic. In that post we outlined a different way of thinking about credit union organizational structure than the typical departmental approach taken…

Tom Glatt Jr’s March CUinsight Community Contribution Now Available

CUinsight Do You know Why Article

Tom Glatt, Jr's latest CUinsight article contribution,"Do You Know Why You Do What You Do?" is now online. The article explores the creation and utilization of value-based goals versus target-specific goals. Article Excerpt The critical point here is that they are always…

Tom Glatt Jr’s February CUinsight Community Contribution Now Available

Tom Glatt, Jr's latest CUinsight article contribution is now online. The article is titled "Is Sally Killing Credit Union Service Consistency?" The article explores the challenges to long-term organizational health brought on by inconsistent service. Tom is the founder of Glatt Consulting…