Consulting Services
We provide expert, hands-on guidance for credit union boards and leaders in three core, interconnected areas: Strategic Planning, Performance Analysis (CU HealthScore), and Modern Governance.
The Integrated System for Credit Union Leadership
Your strategy, performance, and governance are one interconnected system, not separate challenges. We provide the expert guidance and proprietary CU 360 platform to unify these silos into a single "Living System" for success.
Glatt Consulting Solutions
CU 360
CU 360 is the strategic command center for credit union leadership. It's the only platform that unifies your strategic plan, board governance, and real-time financial performance (CU HealthScore) into a single, living system.
Latest
Glatt Consulting Weekly: The "Static Document Fallacy" of Governance
This week, I’m challenging the idea that governance belongs in a binder. Plus, a massive deep dive into AI strategy development and an exclusive invitation to my upcoming HealthScore briefing.
Event Announcement: 2026 Caribbean Islands CU Educational Cruise
Join Tom and Jennifer Glatt for the 2026 Caribbean Cruise Conference, Feb 15-25. Attend expert-led sessions on CU strategy, governance, and member experience.
Beyond the Hype: Business Model Clarity for CU Resilience & AI Transformation
Credit unions face a 42% AI 'poor fit' rate. New research on why this is a crisis of strategic clarity, not technology, and the 4-step mandate to fix it.
An Exclusive WCMS Alumni Briefing: Beyond the Numbers with CU HealthScore
An exclusive webinar for WCMS Alumni. Tom Glatt breaks down the latest CU HealthScore data to reveal the critical health and performance trends shaping credit union strategy.
What is Governance, Really? (Hint: It's Not the Binder on Your Shelf)
For most boards, "governance" is a dusty binder. This is a failure of the system, not the people. Learn what governance is really about: a "Living System" for proactive, strategic oversight
Glatt Consulting Weekly: Diving Deeper Than the GENIUS Act
This week, I'm diving deep into the transformative impact of stablecoins following the GENius Act. Also, catch up on recent posts covering strategy execution, plan resilience, and more from the blog.
Strategy
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From Plan to Action: Closing the "Execution Gap" in Your Strategy
At the Reaching Members conference, Tom Glatt detailed why great strategies fail: The "Execution Gap." Learn how to close it using the OKR framework to connect your board's vision to real, measurable results.
Strategy
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How Resilient is Your Plan? A Framework for CU Strategy
The 'old playbook' for CU strategy is failing. At the 2025 Reaching Your Members conference, Tom Glatt shared a 3-part framework for moving from a static plan to a truly resilient model.
The Transformative Impact of Stablecoins
A strategic update for CU leaders on the new realities of the GENIUS Act, RWA tokenization, and the immediate threat of Agentic AI. Understand the new landscape and get the 6-step action plan.
Strategy
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The Lifecycle vs. The Snapshot: Is Your Business Model Built for a Moment in Time?
Chipotle’s model was built for a "snapshot" of a customer, not their "lifecycle." When the customer changed, the model broke. This is the same trap many credit unions fall into.
Glatt Consulting Weekly - November 4, 2025
This week, we explore why employee burnout is a crisis of purpose, not perks. Plus, insights on the new commerce stack, organizational strategy, and two key sessions I'm delivering at the Reaching Members Conference.
Strategy
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Your Member Is Already Elsewhere: Why Embedded Finance is a Strategic Imperative
Your members are already on other platforms. Embedded finance is a strategic imperative to go to them, leveraging your trust and charter in a new B2B2C business model.