Rethinking Board Succession: Leveraging Insight Communities for Volunteer Pipelines

Discover how credit union boards can repurpose Market Research Online Communities (MROCs) to eliminate network-bias and build a highly qualified volunteer succession pipeline.

Founder's Note: The Working Practitioner vs. The Full-Time Speaker

Why I intentionally cap my speaking calendar to a few events a year, and the vital difference between a full-time speaker and a working practitioner.

Stress-Testing Your Business Model: How to Leverage Scenarios

Learn how to implement a "Strategic Wind Tunnel" to stress-test your credit union's operations against high-impact scenarios and build a resilient planning process.

Redefining Personal Service: Incorporating Agentic AI into Your Business Model

As consumers share deeper financial context with AI agents, credit unions must decouple personal service from traditional channels and re-architect their Business Model Canvas.

The Operational Reality of De Novo Charters: Examining the Closure of African Diaspora FCU

The rapid liquidation of African Diaspora FCU highlights the critical need to validate your business model. Learn the strategic and governance mandates required to avoid institutional failure.

AI is Not a Strategy: Realigning the Left Side of the Business Model Canvas

Credit unions often mistake AI for a core strategy. Learn how to correctly position artificial intelligence on the left side of your Business Model Canvas to accelerate operational efficiency.

Strategic Realignment: Rethinking the Business Model Canvas in an Unaffordable Housing Market

As homeownership grows increasingly out of reach for younger demographics, credit union leaders must evaluate whether their business model canvas relies too heavily on mortgage lending at the expense of member relevance.

The Delinquency of Democracy: What Collections Can Teach Us About Member Voting

Why do credit unions chase late loan payments in 48 hours but send just one email for board elections? Discover how to apply systematic diligence to member voting.

Event Announcement: 2026 Reaching Your Members in the 21st Century Conference

Glatt Consulting founder Tom Glatt will serve as MC at the Reaching Your Members in the 21st Century Conference in Scottsdale, AZ, and present on building a sales-focused credit union.

Escaping the Predict and Control Trap: Reflections from Lake Tahoe

Glatt Consulting founder Tom Glatt shares key takeaways from the 2026 Directors Critical Skills Conference, exploring how credit unions can escape the Predict and Control trap.

Event Announcement: 2026 National Director's Roundtable Conference

Glatt Consulting founder Tom Glatt will serve as MC at the National Director's Roundtable Conference in Las Vegas. He will also lead a pre-conference workshop on governance systems and present on the psychology of risk.

Balancing Mission and Math: The WeDevelopment FCU Analysis

A compelling community mission cannot override the mathematical reality of business model sustainability. Read the financial analysis of WeDevelopment FCU's recent NCUA conservatorship.